Welcome to Anara Skincare Help & FAQ. We’re here to make your shopping experience smooth and worry-free. If you don’t find your answer below, feel free to reach out to our support team.
1. Orders & Shipping
Q: How do I place an order?
A: Simply browse our products, add them to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: Do you offer international shipping?
A: Currently, we ship across India. International shipping options will be introduced soon.
Q: How long will it take to receive my order?
A: Orders are usually processed within 24–48 hours and delivered within 4–7 business days, depending on your location.
Q: How can I track my order?
A: Once shipped, you’ll receive a tracking link via email/SMS so you can monitor your delivery.
2. Payments
Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) in select locations.
Q: Is it safe to shop on anaraskincare.shop?
A: Absolutely! Our website uses secure SSL encryption to keep your payment and personal information safe.
3. Returns & Refunds
Q: Can I return a product?
A: Yes, unopened and unused products can be returned within 7 days of delivery. Please contact our support team to initiate a return.
Q: What if I receive a damaged product?
A: If your order arrives damaged, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
Q: How long does a refund take?
A: Refunds are usually processed within 5–7 business days after approval.
4. Products & Usage
Q: Are Anara products suitable for all skin types?
A: Yes, our products are dermatologically tested and formulated to be gentle on all skin types, including sensitive skin.
Q: Are your products cruelty-free and vegan?
A: Yes! All Anara Skincare products are 100% cruelty-free and made with safe, skin-loving ingredients.
Q: How should I store the products?
A: Keep products in a cool, dry place, away from direct sunlight for best results.
5. Account & Support
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account makes it easier to track orders and manage your skincare routine.
Q: How do I contact customer support?
A: You can reach us at support@anaraskincare.shop or through our Contact Us page. Our team will respond within 24 hours.
✨ Still need help?
Visit us at anaraskincare.shop or write to support@anaraskincare.shop — we’ll be happy to assist you.